Delivery & Returns
I ship all orders directly from our UK studio. Orders are not processed on Sundays or bank holidays.
*Christmas Delivery Dates*
UK Delivery Deadlines:
2nd Class - Friday 17th December (on orders before 1pm)
1st Class - Tuesday 21st December (on orders before 1pm)
International Delivery Deadlines (European customers please order from my Etsy shop at EarthToneUk | Etsy)
Caribbean - Wednesday 1st December (on orders before 1pm)
Australia, New Zealand - Monday 6th December (on orders before 1pm)
Africa, Central and South America, Asia, Far and Middle East - Wednesday 8th December (on orders before 1pm)
Canada and USA - Monday 13th December (on orders before 1pm)
Despite my best efforts, some areas of the world are experiencing a reduction in delivery service levels. I advise you to check if your country is affected by clicking here (https://personal.help.royalmail.com/app/answers/detail/a_id/5317/~/international-incident-bulletin), and we kindly ask for your patience at this time to allow extra time for delivery.
UK parcels are to be signed for.
I offer worldwide shipping on all orders at a fee.
All orders are shipping from our UK warehouse using Royal Mail services.
All tracked orders can be tracked at www.royalmail.com
Depending on customization please contact before purchasing as there may be a que before ordering. I am to get all orders out to you within two days but times may vary.
- International shipping Royal Mail service. Delivery estimate 3-5 working days from dispatch.
- If you are a customer ordering outside of the UK and have not upgraded to tracked international shipping you cannot track your order and we will not be liable for missing/lost items.
- Please ensure you enter your correct delivery address when placing an order as EarthTone cannot be responsible for redelivery costs if returned to our warehouse.
I use reliable post services to ensure your packages arrive quickly and securely. For reasons out of our control, very rarely post can be either delayed or missing in action. If you think your order may be delayed/lost, we will do all we can to assist you. For UK orders, please let us know if you have not received your parcel within 10 days of dispatch. For non-UK orders, please wait for at least 2 weeks before contacting us.
Dispatch & Delivery Times
I aim to dispatch your item/s as soon as possible. Usually completed within two days of purchase dependent on the product. Please contact me if you are unsure - firstname.lastname@example.org
Returns & Replacements
All returns must be returned undamaged including all labels and swing tags, in a saleable condition. The cost of the item will be refunded as soon as the returned items have been checked and found to be in order. Goods must be returned within 28 days of the despatch date. If you are returning EarthTone goods please email email@example.com to notify us before hand. We recommend that returned items are sent using recorded delivery. All shipping costs associated with any return or exchange will be the responsibility of the customer. EarthTone will not be held liable for returns lost in transit.