Do you do custom and personalised orders?

Yes I do create customised orders with favorite flowers of your choice for pressed flower frames. Feel free to contact me to discuss this further. This includes, weddings, birthdays, house warming, bereavement flowers and all other holidays.

How do I tell you what my favourite flowers are?

You can do this by letting me know which you'd like at check out, it will be found under customer notes.

Delivery & Returns

UK Shipping

All orders ship from my UK studio via Royal Mail services.
I offer free UK shipping for orders over £15.
Shipping options include Royal Mail 1st & 2nd class.
Delivery times: Royal Mail 1st Class (1-2 working days), Royal Mail 2nd Class (2-5 working days)
Local pickup available for customers near Southampton UK.

Worldwide Shipping:

I offer worldwide shipping at a fee.

All tracked orders can be tracked at www.royalmail.com
Check for delays in your country via Royal Mail's website.

Dispatch Times:

I aim to dispatch your item/s as soon as possible. Usually completed within two days of purchase dependent on the product. Please contact me if you are unsure - contact@earth-tone.co.uk
I ship all orders directly from my UK studio. Orders are not processed on Sundays or bank holidays.

Lost or Delayed Post:

While it's not something I see often, I'm really sorry for any delay you've experienced! Even though we rely on our shipping partners for smooth deliveries, sometimes unexpected hiccups happen.

If your order is running late, just keep in mind that shipping delays can occur. Unfortunately, I can't take responsibility for any lost or stolen packages. To start troubleshooting, it's a good idea to double-check your shipping address. Sometimes, small details like house numbers or postal codes can be missed.

Once you've confirmed your address, if your order is still missing after 14 business days, shoot me an email at contact@earth-tone.co.uk I'll do my best to help you out!

Custom Orders

Depending on customisation please contact before purchasing as there may be a que before ordering. I aim to get all orders out to you within two days but times may vary.

Returns & Replacements

30 day policy: To return or exchange your order, the product(s) must be within 30 days from the date of purchase from www.earth-tone.co.uk
Product condition: All returns/exchanges must be returned undamaged and in a saleable condition.
Origin of purchase: Products can only be returned to our website if they have been purchased through our website.
Refund shipping cost: Please keep in mind that although I'm happy to refund the full value of the item or send a replacement upon return, I don't cover the cost of return shipping. You'll be responsible for the return shipping expenses when sending back your item.
Personalised products: Please note that we do not accept returns on personalised products unless faulty.
Final sale promotion: Please note products purchased during a ‘final sale’ promotion are ineligible for returns/exchanges.
Refunds: Once your return is successfully processed, we'll issue a refund to your original payment method. Please note that it may take 2-7 business days for the refund to appear in your account.

If you're eligible and wish to start a return or exchange, please contact me at contact@earth-tone.co.uk with the following details. I'll guide you through the process:

Order Number
Item(s) you'd like to return or exchange

If there's a fault with the product, please inform me so we can address it accordingly.

Product Warranty:

Our products come with a 30 day warranty. If an item breaks within this period, I'll replace it based on inventory availability, and the customer doesn't need to return the faulty item.

However, I don't accept exchanges or replacements for damage caused by misuse or regular wear and tear. Exceptions to this warranty includes products that have been altered, lost or stolen.